Customer Service Representative

  • Job Tracking ID: 512369-609090
  • Job Location: Tuscaloosa, AL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: February 16, 2018
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP

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Job Description:

Provide safe, efficient, courteous service to our customers, passengers, owners and guests, while offering a professional level of service which exceeds expectations.

Primary Responsibilities 

Provide a full range of concierge service to our clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, verifying catering requirements, fueling and aircraft servicing requests

  • FBO billings, daily fuel reconciliation, cash box management and reconciliation, POS machine management, marketing assistance
  • Processing customer purchases and fuel transactions
  • Using good communication skills to work closely with line service personnel and pilots
  • Other general FBO clerical duties 

Experience and Skills:

  • High School diploma/GED: college preferred
  • Basic reading, writing and arithmetic skills required
  • Previous experience working in an FBO or customer service field preferred but not required
  • Previous experience working in an airport environment preferred
  • Possess a valid state drivers license
  • Possess excellent telephone and customer service skills with the ability to manage multi-line phone system
  • Average computer skills with proficiency in MS Office products, with the ability to learn new software as required
  • Professional verbal/written communication skills required
  • Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States
  • Excellent listening and problem solving skills
  • Ability to work as part of a team or independently
  • Ability to effectively communicate and present information
  • Ability to act under pressure and be flexible/adaptable to change on a constant basis